$1\mathrm{.}1.$ Define the term operations management.

$1\mathrm{.}2.$ Discuss the THREE $(3)$ levels of decision$-$making and explain how these decisions

influence the operations management function.

$1\mathrm{.}3.$ Identify and explain THREE $(3)$ examples of:

a$.$ Strategic Decisions

b$.$ Tactical Decisionsc. Operational and Control Decisions

$1\mathrm{.}4.$ Identify and elaborate on FIVE $(5)$ reasons why it is important to study operations

management.

$1\mathrm{.}5.$ Briefly explain why understanding the scope of operations management is

important.

$1\mathrm{.}6.$ Identify and discuss the specific steps that are to be followed to guarantee a good

decision is made.

$1\mathrm{.}7.$ Identify THREE $(3)$ functions of an organisation.

$1\mathrm{.}8.$ Explain the purpose and goal of a system.

$1\mathrm{.}9.$ Identify the relationships within a manufacturing organisation. Support your answer

with a diagram.

$1\mathrm{.}10.$ With the aid of a diagram, explain the vital transformation process in manufacturing

organisations

$1\mathrm{.}11.$ Explain ANY FIVE $(5)$ M$$s of operations management

$1\mathrm{.}12.$ Outline any FIVE $(5)$ differences between goods and services.

$2.$ Differentiate between manufacturing and production processes