$1\mathrm{.}1$evaluate the service delivery issues in the article and provide recommendations as to why they should have been addressed. $1\mathrm{.}2$ assess the appropriateness of Ms Walsh's responses in a customer centric driven market. recommend a revised service complaint strategy$\mathrm{.}1\mathrm{.}3$ provide a revised distribution channel strategy and the associated control meausures for takealot