$1\mathrm{.}1.$ How would you define quality at KW$?$ Consider $$Customer Perspective$$ and

$$Producer Perspective$.$

$1\mathrm{.}2.$ Comprehensively map the business process.

$1\mathrm{.}3.$ Discuss what you believe the quality problems are.

$1\mathrm{.}4.$ Develop a Pareto diagram from all defects. Define clearly the most critical problem

you intend to solve.

$1\mathrm{.}5.$ Stratify the data by machine. How does this affect your assessment?

$1\mathrm{.}6.$ Develop a Cause$-$and$-$Effect diagram for the highest priority problem.

$2.$ Propose a recommendation to improve the existing process, based on your investigation

and analysis, to the management team at Kelowna Windings. Justify$$your$$reasoning