$1\mathrm{.}1$ In line with the five common dimensions which customers use to evaluate service quality, empathy can be explained as $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$

$($a$)$ Care and attentiveness

$($b$)$ Trust and confidence in the service provider

$($c$)$Willing and able to provide the service

$($d$)$ Consistency and dependability