1 (1 point) An EPSS (Electronic Performance Support System) is a software-based system that provides on-demand assistance and guidance to users in real-time during their work tasks. Question 1 options: True False Question 2 (1 point) A good onbaording process prevents what from happening? Question 2 options: New employees from asking questions New employees from leaving New employees from doing too much work New employees from getting frustrated Question 3 (1 point) Match the following Question 3 options: It refers to the process of acquiring knowledge and skills by directly working and learning within the workplace environment. It is a structured training method that focuses on providing step-by-step instructions and demonstrations to trainees to perform specific job tasks effectively. 1. On-the-job training 2. Job instruction training Question 4 (1 point) Which of these is a step in the process of assessing training needs? Question 4 options: Train employees in customer service Make employee training sessions mandatory Take an inventory of what is presently being done Compare company goals with competitors Question 5 (1 point) Which of the following is the primary goal of customer service training? Question 5 options: Improving product quality Increasing company revenue Developing excellent product knowledge Enhancing employee productivity Question 6 (1 point) Amazon.com has potential new employees do what during the application process for onboarding purposes?(Practical question) Question 6 options: Amazon.com shows potential employees all the reviews their products have gotten. Amazon.com shows potential employees a video showing just what kind of job they are getting themselves into. Amazon.com shows potential employees the ins and outs of their on-site security system Amazon.com shows potential employees a way to get around all the tracking that goes on. Question 7 (1 point) What's the best explanation of new hire orientation? Question 7 options: Socializing a new employee among current employees and first-level managers Introducing a new employee to the company via training and introductory materials Introducing a new employee to the company and its goals via meetings with supervisors Introducing a new employee to the organization and begin the socialization and assimilation process Question 8 (1 point) How did McDonald's Corporation effectively utilize vestibule training to improve its operational efficiency and customer service? Question 8 options: By implementing an online training platform that allowed employees to access interactive modules and virtual simulations. By establishing a dedicated training facility where employees could practice and perfect their skills in a simulated restaurant environment. By conducting on-the-job training for new employees under the guidance of experienced mentors. By partnering with local vocational schools to offer specialized courses on food preparation and customer service. Question 9 (1 point) What is the purpose for training needs assessments? Question 9 options: They will strengthen the employee assistance program They will force employees to attend mandatory training They will ensure the accuracy of financial statements They bridge the gap between what is happening now and what needs to happen in the future Question 10 (1 point) How did Amazon.com Inc. effectively execute executive integration strategies to enhance its global operations? Question 10 options: By establishing partnerships with major logistics companies to optimize its supply chain. By implementing a decentralized management structure and empowering local leaders. By launching the Amazon Prime membership program and expanding its digital services. a) By acquiring Whole Foods Market and integrating its operations into the Amazon ecosystem. Question 11 (1 point) Which of the following should be reviewed when assessing training needs? Question 11 options: Company history Employee job descriptions Financial reports The profit and loss statement Question 12 (1 point) How long can the whole onboarding process last? Question 12 options: 1 week 1 day 1 year 1 month Question 13 (1 point) Using hands-on training while working alongside an experienced worker is called _____. Question 13 options: hands-on experience job mentoring unstructured on-the-job training job rotation Question 14 (1 point) Why does AMMY Company's HR department conduct follow-up sessions with new employees three months after the initial orientation? Question 14 options: To introduce new policies and procedures. To collect feedback on the onboarding process. To address any remaining questions or concerns. To assess the employees' job performance. Question 15 (1 point) What do some companies do to prevent new hire paperwork from taking too much time on the first day of work for a new employee? Question 15 options: Some companies don't fill it out. They have the new employee fill it out prior to first day of work. The new hire paperwork is sent to a shredding company. They fill it out for the new employee. Question 16 (1 point) How did Starbucks Corporation enhance its workforce development through apprenticeship training programs? a) By partnering with local community colleges to offer specialized courses for barista training. b) By implementing a comprehensive apprenticeship program that provided on-the-job training and certifications. c) By introducing a mentorship program to support the career growth of its employees. d) By offering financial incentives for employees who completed apprenticeship training programs Question 16 options: By offering financial incentives for employees who completed apprenticeship training programs By introducing a mentorship program to support the career growth of its employees. By partnering with local community colleges to offer specialized courses for barista training. By implementing a comprehensive apprenticeship program that provided on-the-job training and certifications. Question 17 (1 point) Which type of training would MOST likely result in employees becoming more willing to work together and trust their coworkers? Question 17 options: Technology Training Interpersonal Skills Training Literacy Training Diversity Training Question 18 (1 point) When does a successful onboarding process begin? Question 18 options: At the first interview One week after working at the company When a potential new employee is interested in the job On the first day of work Question 19 (1 point) A manager finds her employees are unfamiliar with the mission and vision of the organization. What type of training will solve the problem? Question 19 options: Job skills training Gap training Conflict resolution training Organizational culture training Question 20 (1 point) Which of these would be a quick action that would aid in keeping current clients? Question 20 options: Ask employees about training they would like Send surveys to current clients Install the latest technology even if employees don't know how to use it Ask employees what can be done to improve morale