$11.$ The five ways that we typically respond to conflict are:

a$.$ Compromise, avoid, acquiesce, collaborate, compete

b$.$ Compete, compare, compromise, avoid, alternate

c$.$ Avoid, collaborate, accommodate, compete, compromise

d$.$ Compromise, avoid, accelerate, accommodate, compare

$12.$ At its heart, conflict involves the following three elements:

a$.$ Dependent parties, incompatible interests, and competition

b$.$ Perception of conflict, independent parties, and incompatible interests

c$.$ Two or more parties, competition, and perception of mutual interests

d$.$ Incompatible interests, competition, and interdependent parties

$13.$ A positional approach to addressing conflict is best illustrated by:

a$.$ A husband and wife discussing who will do the dishes tonight

b$.$ One neighbor threatening to sue another neighbor about the location of the property line

c$.$ Two employees exploring the best way to accomplish a task

d$.$ Two lawyers negotiating a sales contract that will maximize the benefits for the parties they represent

$14.$ All the following are important aspects of interest$-$based approaches to addressing conflicts except

a$.$ Open communication

b$.$ Consideration of needs and interests

c$.$ Game playing

d$.$ Concern for relationship

$15.$ Which of statements is most accurate? Conflict is not bad, but

a$.$ our experiences cause us to often view conflict as bad and, therefore, avoid it$.$

b$.$ we should try to avoid engaging in conflict, especially with people we don$$t like.

c$.$ the world is a hostile place and we must try not to cause others to dislike us$.$

d$.$ it is best to act as though conflict is bad to protect ourselves.

$16.$ According to the hygiene$-$motivational theory, good pay will

a$.$ motivate employees to be more productive

b$.$ motivate employees if the pay is increased on a consistent basis.

c$.$ not motivate employees but will de$-$motivate them if the pay amount is reduced

d$.$ no motivate employees unless the pay is equitable with what the others are paid for similar work

$17.$ When two employees are experiencing a routine conflict but are maintaining a good relationship, you should

a$.$ let them figure it out on their own, unless the matter escalates.

b$.$ intervene if requested at any time by either employee

c$.$ let them figure it out on their own, but only if the conflict is minor one.

d$.$ intervene as early as possible to prevent any possibility of escalation.

$18.$ The five levels of Maslow$$s hierarchy of needs theory, in order from lowest to highest, are:

a$.$ Psychological, safety and security, acceptance, esteem, and self$-$actualization

b$.$ Physiological, safety and security, self$-$esteem, acceptance, and actualization

c$.$ Safety and security, psychological, acceptance, esteem, and self$-$actualization

d$.$ Physiological, safety and security, acceptance, esteem, and self$-$actualization

$19.$ A conflict trigger over information may occur when a manager:

a$.$ Has not been clear in communicating a directive to the team, causing team members to have different understandings regarding task expectations

b$.$ Does not understand why an employee has difficulty speaking up in a team meeting but is forthcoming with communicating her ideas when meeting one$-$on$-$one

c$.$ Becomes uncomfortable with the political diatribe of an ardently conservative employee

d$.$ Must inform the team of a new organizational structure for the division, which may result in a realignment of their roles

$20.$ A manager should not intervene in the following conflict:

a$.$ Two employees become animated as they share dramatically different viewpoints on how to resolve a workflow problem

b$.$ Two employees have been griping at one another for the past week, whereas previously they had worked well together

c$.$ An employee shoves another employee hard against a locker

d$.$ Two employees continue to argue with one another about a troublesome workflow problem, causing a distraction among other workers