Question: 1 1 . The performance gap part of the expectations gap, as defined by Porter, is a combination of which two components? A . Information

11. The performance gap part of the expectations gap, as defined by Porter, is a combination of which two components?
A. Information gap and communication gap.
B. Deficient standards and deficient performance.
C. Reasonableness gap and deficient standards.
D. Communications gap and deficient performance.

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