$12-14.$ What external factors were affecting UPS$$s HR practices? How did UPS

respond to these trends?

$12-15.$ Why is efficiency and safety so important to UPS? What role do the

company$$s industrial engineers play in how employees do their work?

$12-16.$ What changes did the company make to its driver training program? What do

you think of these changes?

$12-17.$ What advantages and drawbacks do you see to this training approach for

$($a$)$ the trainee and $($b$)$ the company?