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A customer approaches a store associate, annoyed that a popular toy she wants isn't on the shelf, despite the app on her phone showing it in stock. The inventory is only updated once per day on the app.
What should the associate do
Tell her the app is only updated once per day and popular toys sell out quickly
Explain that the app isn't always up to date and encourage her to call the store instead
Encourage her to try buying the toy online since it's popular and difficult to keep in stock
Apologize for the confusion and check when the next shipment of the toy is expected
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