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Customer Service Ability at McDonald's Can be expected to be rude to customers Can be expected to be looking at their phone when customers are waiting Can be expected to say, "here's your order" when handing orders to customers Can be expected to make eye contact with customers and take their order Can be expected to ask customers if they want napkins with their meals Can be expected to say to customers, "how is your day" and wish them a happy day when they leave the restaurant Can be expected to explain items on the menu and offer recommendations based on customers' stated tastes

Please rate the employee's Customer Service ability

Group of answer choices

Graphic rating scale

Behaviorally anchored rating scale

Forced$-$choice rating

Behavioral observation scale