Question: 1 2 AWN 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

1 2 AWN 3 4 5 6 7 8 9 10

1 2 AWN 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 A D E F Benchmark Actual Percentage 105 100 95.2% 110 103 93.6% 0.48 0.55 87.3% 7.85 8.5 92.4% 67.0% 63.0% 94.0% 9.7 9.6 99.0% 9.7 9.8 101.0% 9.5 9.4 98.9% 9.5 9.4 98.9% 85% 75% 88.2% 40% 35% B C Magnuson Hotels and Resorts Balanced Scorecard Results for: Maximillion Schnell, GM Metric Market Share Occupancy Index ADR Index Financial Housekeeping MHPOR Direct Expenses POR Gross Operating Profit Guest Satisfaction 15% Cleanliness Check In Speed Staff Friendliness Overall Satisfaction Associate Satisfaction 10% Associate Survey Manager Annual Salary $ 120,000 Bonus Value at 100% Achievement 40% $ 48,000 $ Required: Complete the calculations for Average percentages for each of the four main areas. Calculate the weighted percentage for each area Sum the Weighted percentages Calculate the Bonus based on the Total Weighted percentage performance G Weighted Percentage $ H I 1 2 AWN 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 A D E F Benchmark Actual Percentage 105 100 95.2% 110 103 93.6% 0.48 0.55 87.3% 7.85 8.5 92.4% 67.0% 63.0% 94.0% 9.7 9.6 99.0% 9.7 9.8 101.0% 9.5 9.4 98.9% 9.5 9.4 98.9% 85% 75% 88.2% 40% 35% B C Magnuson Hotels and Resorts Balanced Scorecard Results for: Maximillion Schnell, GM Metric Market Share Occupancy Index ADR Index Financial Housekeeping MHPOR Direct Expenses POR Gross Operating Profit Guest Satisfaction 15% Cleanliness Check In Speed Staff Friendliness Overall Satisfaction Associate Satisfaction 10% Associate Survey Manager Annual Salary $ 120,000 Bonus Value at 100% Achievement 40% $ 48,000 $ Required: Complete the calculations for Average percentages for each of the four main areas. Calculate the weighted percentage for each area Sum the Weighted percentages Calculate the Bonus based on the Total Weighted percentage performance G Weighted Percentage $ H

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