Question: 1 . 2 BPMN Modeling ( 1 0 P ) Describe the following scenario and create a BPMN diagram that depicts the described situation. The

1.2 BPMN Modeling (10P)
Describe the following scenario and create a BPMN diagram that depicts the described situation. The
order can be rearranged....
1. The customer fills out the return form and sends it to the shop operator.
2. The shop operator checks the return form. Depending on the value of the goods, proceed as
follows:
a) Goods value >20 euros: A shipping label is generated via the DHL web service as an
attachment with the return confirmation.
b) Goods value 20 euros: No label is generated.
3. The return confirmation is generated.
4. The return confirmation is sent to the customer.
5. After receiving the return confirmation, the customer sends back the return.
6. After the package arrives at the shop operator, it is checked.
a) Everything is in order. The customer's payment is refunded. Then the process ends.
b) Goods are damaged. The return case is marked for later processing. Then the process ends.
1 . 2 BPMN Modeling ( 1 0 P ) Describe the

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