$12)......$DMAIC....... that is a problem$-$solving methodology solves quality problems by using six sigma tools.

$13)...$The Juran Trioligy........ focuses on three components: planning, control, and improvement.

$14)$ Shewart developed the first $......$Control Chart...

$15)$ The following example is related with $...$Pareto Analysis..... which is a lean method: $80\%$ of customer

complaints arise from $20\%$ of your products and services.

$16)........$Six$-$sigma...... uses a specific five$-$step problem$-$solving approach: $.......$ Define, Measure, Analyze,

Improve, and Control $($DMAIC$).........$

$17)$ The largest allowable value for a quality characteristic is called the $.........$ upper specification limit

$($USL$)..................,$ and the smallest allowable value for a quality characteristic is called the $..........$lower

specification limit $($LSL$)........$

$18)$ These parameters, that jointly describe what the user or consumer thinks of as quality, are often called

$.....$quality characteristics........ Sometimes these are called $.............$critical$-$to$-$quality $($CTQ$).......$

characteristics.

$19)$ Quality characteristics may be of several types:......physical.......,......sensory$.........,......$Time

Orientation.....

$20)$ Quality truly is inversely proportional to $.........$ Variability $....................$

$21)$ A nonconforming product is considered $......$defective......... if it has one or more $.......$defects......, which

are nonconformities that are serious enough to significantly affect the safe or effective use of the

product.

$22)..........$Nonconforming products........ are those that fail to meet one or more of its specifications.