$12.$ Jill evaluates performance of managers in different functions and takes corrective actions to improve performance.

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$13.$ Raul states the organization's ethical guidelines and the principles of behavior employees are to follow.

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$14.$ Jill mobilizes support for specific organizational goals.

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$15.$ Raul works with suppliers to reach agreements about the quality and price of input, technical, and human resources.

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$16.$ Jill coordinates the work of managers in different departments.

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$17.$ Raul commits organizational resources to develop innovative goods and services.

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$18.$ Raul informs employees about internal and external environment changes that will affect them and the organization.

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