$13$

$2$ points

Identify which guideline is being followed$-$or not being followed$-$in the following statement.

"I didn't know that I$\text{'}$m not supposed to make a personal call while l$\text{'}$m working. Can't you let it go this one time?"

a$.$ Clearly communicate the standards and code of conduct to all employees.

b$.$ Be sure that the punishment fits the crime.

c$.$ Follow the standing plans yourself.

d$.$ Take consistent, impartial action when the rules are broken.

e$.$ Discipline immediately, but stay calm and get all the necessary facts before you discipline.

f$.$ Discipline in private.

g$.$ Document discip$$ine$.$

h$.$ When the discipline is over, resume normal relations with the employee.