1. 3. 4. 5. What three factors help you identify the need for coaching? (a) Supplier suggestion. customer complaint. colleague direction. (b) Trainee's resume. manager's needs analysis. organisation's standards. (c) Trainee request. your observation. another colleague's direction. (de It's not your responsibility to identify coaching needs. How should you identify specific coaching needs and organise coaching sessions? (a) Through observation. evaluation and assessment of the colleague you're coaching. (b) Through discussion and agreement with the colleague you're coaching. (c) By asking open questions and actively listening to your colleague's answers. (d) By planning and prioritising your tasks so you can get everylhing done. What are two things you should explain to the trainee at the very beginning of your first coaching session? (a) How to do the task stepbystep and how to check they've done it correctly. (b) The skills and knowledge they need to meet organisational standards. (c) The time and location of the next coaching session. (d) The purpose and objectives of the coaching. When should you demonstrate and explain skills at the same time? (a) When coaching a detailed task with a lot of steps. (b) When coaching simple tasks with a couple of steps. (ch You should never demonstrate and explain skills at the same time. (d) When the trainee asks you a question. What important lo'rovufedge should you communicate to your trainee before or during a coaching session? (a) An understanding of the consequences to the trainee if they are unable to perform the task correctly after coaching. (b) What types of assessment processes will be used to determine competence and when they will be conducted. (ch Legislative and hygiene requirements relevant to the coaching task. (d) Policies and procedures that are relevant to the trainee's job role and responsibilities. How do organisational procedures support coaching? (a) They set goals and standards for the trainee to aim for. (b) They give stepbystep instructions on how to complete tasks. (c) They detail the tasks the trainee will be coached on during the session. (d) They provide guidelines for any legislative or organisational standards. Choice Business College Ply le