$13.$

Question $13$

$\_\_\_\_\_\_\_\_\_\_\_\_\_$are responsible for initiating and managing the change process.

Customers

Secret agents

Change agents

Suppliers

$14.$

Question $14$

When developing a communication plan, we should consider

the difficulty of the change

the reaction of those effected

reason for the change

All of the above

$15.$

Question $15$

To promote action, a preferred mode of communication would be $\_\_\_\_\_\_\_\_\_\_\_\_$

a phone call

a memo

a video

a one on few face to face meeting

$16.$

Question $16$

$\_\_\_\_\_\_\_\_\_\_$benchmarking seeks to assess the competitive performance of products among several competitors

Strategic

Process

Project

Performance

$17.$

Question $17$

The method for benchmarking requires us to

estimate the practices of the competitor

complete a stakeholder analysis

identify best practices

perform a capability analysis on the competitors process

$18.$

Question $18$

Resistance to benchmarking causes misalignment with the data from the benchmark compared to perceptions of those conducting the benchmark. In other words, the participants will indicate a better comparison than actually exists.

True

False

$19.$

Question $19$

A balanced scorecard is used to give the company a constant snapshot of the status of the goals of the project. Attaining and maintaining alignment to the strategy and goals of the project can be elusive over time. These goals are derived from $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$

the stakeholder

all interested parties

the project team

the customer

$20.$

Question $20$

$\_\_\_\_\_\_\_\_\_\_\_$ metrics are easier to influence but require proactive efforts and equipment to measure

Lagging

Outcome

Leading

Flat