$13.$ The benchmarking methodology includes which one of the listed items below?

A$.$ Plan, collect, analyse, adapt, and review.

B$.$ Defining and mapping the stakeholder groupings.

C$.$ Analysing and prioritizing these groupings

D$.$ Researching the key players in the most important groupings.

$14.$ Element of successful stakeholder management include which item?

A$.$ Defining and mapping the stakeholder groupings.

B$.$ Monitoring the result$/$improvement of stakeholders

C$.$ Identifying future opportunities with stakeholders

D$.$ Sharing experience with stakeholder.

$15.$ When benchmarking, it is important to target the change wisely and the number of

key questions need to be answered. Which question is not part of the rest of the

questions?

A$.$ Do we fully understand the scale of change?

B$.$ Is there a need to undertake the change?

C$.$ Do we resource to undertake the change?

D$.$ Do have the right skills available to undertake the change?

$16.$ In managing the flow process, decomposing the structure into sub$-$processes is

the beginning. Several questions may be useful to ascertain or ensured, except

which one?

A$.$ Is the process flow fully understood?

B$.$ will you develop and manage Human capital?

C$.$ Will you manage Information Technology?

D$.$ Will you manage Financial Resources?

$17.$ Flow process may involve for steps except which one?

A$.$ Original process procedure

B$.$ Draw a flowchart of existing process

C$.$ Draw a second chart of the flow the process could follow.

D$.$ Compare the two to highlight the change necessary.

$18.$ The seven clauses that form IOS $9001$:$2015.$ Which ones are not form part?

A$.$ Management responsibility

B$.$ Make sure no one uses a poor$-$quality product

C$.$ Determine what do to with poor quality product.

D$.$ Context of the organization.

$19.$ In the operation of any process, a useful guide is which one?

A$.$ No process without data collection $($measurement$).$

B$.$ ISO $9000$:$2005,$ Quality management system

C$.$ Customer focus.

D$.$ The ability to consistently provide product and service that meet customer

requirements.

$20.$Planning: Which is the action to address risk and opportunity among others?

A$.$ Provide assurance that the quality Management system $($QMS$)$ can deliver the

requirements identified.

B$.$ The quality policy

C$.$ Definition of quality management system.

D$.$ Description of the interaction and the process of quality management system.

$[20]$

QUESTION $2$

$2\mathrm{.}1$ Explain quality management principles that you have learned. $(4)$

$2\mathrm{.}2$ Change organization can content with include: Mention any five