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Question $6/13$

A customer calls a support line for issues with his vehicle. You guide him through the process of resetting the oil monitoring system and instruct him to follow the final step found on Page $4$ of the owner's manual. The customer says he's tried that and the "change oil" light is still on$.$

Based on the procedural guidelines provided, how should you respond?

Ask if he has access to the owner's manual

Guide him to the relevant pages in the owner's manual

Transfer him to Tech Support

Recommend a dealership visit for further inspection$/$clarification

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