$14.$ The main purpose for setting goals include the following:Select one:a$.$ help assess performanceb. provide directionc. help allocate servicesd. define corporate culturee. all of the above$15.$ A$($n$)\_\_\_\_\_\_$ is a graphical representation of a firms structure and reporting relationships.Select one:a$.$ departmental chartb. firm structure chartc. flow chartd. organization charte. chain of command chart$16.$ Scotts management style is one where he gets his subordinates heavily involved in department activities. After assigning specific tasks he follows up with them to be sure that they are completing the assigned activities. What is the name for the duty that Scott believes his subordinates owe him?Select one:a$.$ delegationb. responsibilityc. accountabilityd. authoritye. span of control$17.$ When you have your hair cut and styled the way you like it$,$ it illustrates the unique service characteristic of:Select one:a$.$ warranteesb. intangibilityc. customizationd. past experiencee. unstorability$18.$ When Toshiba takes apart a Xerox copier and tests each component it is engaging in:Select one:a$.$ staffingb. controllingc. directingd. organizinge. planning$19.$ Which manager needs information to oversee the day$-$to$-$day operations of the business?Select one:a$.$ middle managersb. top managerc. board of directorsd. first$-$line managerse. bottom$-$line managers