Question: 1 . 4 ) With reference to the maturity level scale in Figure 2 , the COO from one of the leading manufacturing companies in

1.4)

With reference to the maturity level scale in Figure

2,

the COO from one of the leading manufacturing companies in South Africa has requested your advice on what needs to be done to ensure that the organisation shifts from Level

1

to Level

2 .

Provide the contents of your response.

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