Question: 1 5 - 1 1 . Why do employees with high employee engagement scores provide better customer service? 1 5 - 1 2 . Why

15-11. Why do employees with high employee engagement scores provide better customer service?
15-12. Why might a company's investments in their employees' experience result in benefits to behaviors (e.g., productivity, absenteeism, turnover) and attitudes (organizational commitment, perceived organizational support)?
15-13. What are the benefits of "listening for emotions" when asking employees what matters to them?
15-14. What do you think it would take to make an Employee Experience approach effective?
What could make an Employee Experience ineffective?
15-11. Why do employees with high employee engagement scores provide better

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