$16.\_\_\_\_\_\_\_\_$ is made up of behaviors that focus specifically on reducing the efficiency of work output.

a$.$ Political deviance

b$.$ Property deviance

c$.$ Personal aggression

d$.$ Political aggression

e$.$ Production deviance

$17.$ Mark is at a point in his career where he feels a need to help others. Which of the following work value categories would be more important?

a$.$ Status

b$.$ Environment

c$.$ Coworkers

d$.$ Altruism

e$.$ Supervision

$18.$ Riya has become famous creating new styles in women's formal wear. Her assistants copy the patterns created by her, cut cloth pieces and sew them into garments. The work done by Riya is a type of $\_\_\_\_\_$ whereas the work done by her assistants is a type of $\_\_\_\_\_.$

a$.$ routine task performance; creative task performance

b$.$ creative task performance; counterproductive behavior

c$.$ citizenship behavior; counterproductive behavior

d$.$ counterproductive behavior; creative task performance

e$.$ creative task performance; routine task performance

$19.$ According to the job characteristics theory, the psychological state that captures the degree to which employees feel that they are key drivers of the quality of the unit$$s work is known as:

a$.$ responsibility for outcomes.

b$.$ identity.

c$.$ meaningfulness of work.

d$.$ variety.

e$.$ knowledge of results.

$20.$ TRUE or FALSE:

Normative commitment is defined as a desire to remain a member of an organization due to an emotional attachment to$,$ and involvement with, that organization.

$21.$ Culture, teamwork, trust, and reputation are examples of $\_\_\_\_\_.$

a$.$ socially complex resources

b$.$ easy$-$to$-$develop resources

c$.$ natural structures

d$.$ evidence$-$based resources

e$.$ associative structures

$22.$ Jon is overheard saying, "I just don't have any respect for my employer anymore. In the beginning, I$\text{'}$d daydream a bit during work or socialize with my colleagues. As time went on$,$ I began coming in late or taking long lunches. Lately I've been staying home altogether, and I$\text{'}$m starting to think I should just quit my job and go somewhere else." Jon is describing the:

a$.$ independent forms model of withdrawal.

b$.$ compensatory forms model of withdrawal.

c$.$ progression model of withdrawal.

d$.$ job dissatisfaction model of withdrawal.

e$.$ physical model of withdrawal.

$23.$ Every day Johnny comes to work intoxicated, and this compromises his work efficiency. Johnny is engaging in which of these counterproductive behaviors?

a$.$ Production deviance

b$.$ Sabotage

c$.$ Property deviance

d$.$ Personal aggression

e$.$ Political deviance

$24.$ When one person can "catch" or $"$be infected by$"$ the emotions of another person, it is called:

a$.$ pleasantness.

b$.$ engagement.

c$.$ emotional contagion.

d$.$ structured labor.

e$.$ empathy gap.

$25.$ The explicit obligations that an employee must fulfill to receive compensation and continued employment are referred to as$\_\_\_\_\_\_\_\_\_.$

a$.$ job performance

b$.$ citizenship behavior

c$.$ knowledge work

d$.$ task performance

e$.$ civic virtue

$26.$ TRUE or FALSE:

Employees falling under the category of $$lone wolves$$ tend to respond to negative events with voice because they have the desire to improve the status quo and the credibility needed to inspire change.

$27.$ TRUE or FALSE:

Research shows that employees with low job satisfaction experience strong positive feelings when they think about their duties or take part in their task activities.

$28.$ An OB study would be least likely used to focus on which of the following problems?

a$.$ an increase in absenteeism at a certain company

b$.$ a fall in productivity in one shift of a manufacturing plant

c$.$ a decrease in sales due to growing foreign competition

d$.$ an increase in theft by employees at a retail store

e$.$ excessive turnover in volunteer workers at a non$-$profit organization

$29.$ According to the textbook, which of the following suggests that employees with fewer bonds will be most likely to quit the organization?

a$.$ The structural equivalence model

b$.$ The requirements$-$based model

c$.$ The social influence model

d$.$ The logic$-$based model

e$.$ The erosion model

$30.$ Maria is considering her efficacy level for making a Thanksgiving dinner for $30$ people. If she is encouraged by friends and coworkers that she can complete the holiday meal successfully, that is known as:

a$.$ past accomplishments.

b$.$ vicarious experiences.

c$.$ verbal persuasion.

d$.$ equity distress.

e$.$ instrumentality.

$31.$ Susan has been quiet at work lately. She is exhibiting which type of mood?

a$.$ Engaged

b$.$ Pleasant

c$.$ Disengaged

d$.$ Unpleasant

e$.$ Aggressive

$32.$ TRUE or FALSE:

According to Herzberg$$s two$-$factor theory, hygiene factors are sources of job satisfaction and motivator factors are sources of job dissatisfaction.