$16)$ In which type of processing system would sugar refining be done?

A$)$ Job Shop

B$)$ Batch

C$)$ Assembly

D$)$ Continuous

E$)$ Repetitive

$17)$ The type of processing system which is used for high volume, highly standardized products is:

A$)$ Continuous.

B$)$ Intermittent.

C$)$ Job$-$shop.

D$)$ Batch.

E$)$ Unit.

$18)$ In which type of processing system would gasoline be produced from crude oil?

A$)$ job shop

B$)$ batch

C$)$ assembly

D$)$ continuous

E$)$ project

$19)$ What is the process flow diagram for services called?

A$)$ Process diagram

B$)$ Flow chart

C$)$ Service interaction diagram

D$)$ Service blueprint

E$)$ Product$/$process layout

$20)$ Which of the following is not true about process layouts when they are compared to product layouts?

A$)$ Lower maintenance costs

B$)$ Easier routing and scheduling

C$)$ Less investment in spare parts

D$)$ Less specialized equipment

E$)$ Common in services.

Chapter $9$

$21)$ Which of the following is an accurate match of quality gurus and their contribution?

A$)$ Ohno and Shingo$-$Cause$-$and$-$effect diagrams; quality control circles

B$)$ Crosby $-$Control charts; variance reduction

C$)$ Ishikawa$-$ Plan$-$Do$-$Study$-$Act $($ PDSA$)$

D$)$ Shewhart $-$ Quality is free; zero defects

E$)$ Deming$-$statistical process control $($SPC$)$

$22)$ Which of the following is not an accurate match of quality gurus and their contribution?

A$)$ Deming $-$ distinguishing between special and common causes of variation

B$)$ Crosby $-$ zero defects

C$)$ Feigenbaum $-$ statistical process control $($SPC$)$

D$)$ Juran $-$ fitness$-$for$-$use and measuring the cost of quality

$23)$ Which of the following is not one of Deming's $14$ points?

A$)$ Eliminate suppliers that cannot qualify with statistical evidence of quality.

B$)$ Detect defects rather than prevent defects.

C$)$ Institute modern methods of training on the job.

D$)$ Drive out fear, so that everyone may work effectively for the company.

E$)$ Eliminate work standards that prescribe numerical quotas.

$24)$ Which of the following is not an example of an external failure cost?

A$)$ Warranty claims

B$)$ Handling complaints

C$)$ Loss of customer goodwill

D$)$ Scrap and rework during production

E$)$ Price discounts to offset inferior quality

$25)$ Defective material from suppliers and lost production time are examples of:

A$)$ internal failure costs.

B$)$ external failure costs.

C$)$ appraisal costs.

D$)$ prevention costs.

E$)$ replacement costs.

$26)$ Quality planning and administration, quality training, and quality control procedures are examples of:

A$)$ internal failure costs.

B$)$ external failure costs.

C$)$ appraisal costs.

D$)$ prevention costs.

E$)$ replacement costs.

$27)$ Which one is not the key feature of TQM$?$

A$)$ A never$-$ending push to improve quality, which is referred to as continuous improvement

B$)$ Detect defects rather than prevent defects.

C$)$ Everyone is involved in quality management in the organization

D$)$ The goal of ever$-$increasing customer satisfaction.

$28)$ Which of the following is a graphical representation of how an increase in deviation from the target value leads to a faster rate of increase in customer dissatisfaction?

A$)$ Control chart

B$)$ Scatter Diagram

C$)$ Run chart

D$)$ Process map

E$)$ Taguchi quality loss function

$29)$ A small and volunteer group of workers of workers who meet informally to discuss ways to improve products or processes is called:

A$)$ brainstorming team.

B$)$ quality control circle.

C$)$ benchmarking team.

D$)$ continuous improvement team.

E$)$ quality team.

$30)$ The basic steps in the PDSA cycle do not include:

A$)$ plan

B$)$ delegate

C$)$ study

D$)$ act

E$)$ do

Chapter $10$

$31)$ The purpose of control charts is to:

A$)$ estimate the proportion of output that is acceptable.

B$)$ inspect the quality of all outputs from a process.

C$)$ determine if the output of a process is within specifications.

D$)$ distinguish between random variation and assignable variation in a process.

E$)$ determine the amount of inspection required.

$32)$ The term $"2$ sigma limits$"$ in the context of a control chart refers to the variability of the:

A$)$ process.

B$)$ population.

C$)$ sample.

D$)$ sampling distribution.

E$)$ risk factor.

$33)$ The probability of concluding that an assignable variation exists when only random variation is present is:

A$)$ Statistical shift

B$)$ Specification variation

C$)$ Control limit error

D$)$ Type I error

E$)$ Type II error

$34)$ A control chart used to monitor the process mean is the:

A$)$ p$-$chart

B$)$ R$-$chart

C$)$ x$-$bar chart

D$)$ c$-$chart

E$)$ Gantt chart

$35)$ Which of the following is NOT needed to calculate sample mean control charts?

A$)$ A choice for z$,$ the standard normal deviate $($usually $2$ or $3).$

B$)$ The standard deviation of the sampling distribution.

C$)$ The sample range.

D$)$ The average of sample means $($grand mean$).$

$36)$ A shift in the process mean for a measured quality characteristic would most likely be detected by a$($n$)$:

A$)$ p$-$chart

B$)$ x$-$bar chart

C$)$ c$-$chart

D$)$ R$-$chart

E$)$ s$-$chart

$37)$ A point that plots below the lower control limit on the range c