Question: 1 6 . What is statistical thinking? Why is it important to managers and workers at all levels of an organization? 1 8 . Explain

16 .

What is statistical thinking? Why is it important to managers and workers at all levels of an organization?

18 .

Explain the difference between common and special causes of variation.

19 .

Explain the two fundamental mistakes that managers make when attempting to improve a process. Can you cite any examples in your personal experience in which such mistakes were made?

22 .

Briefly summarize the rationale behind ISO

9000 .

What are the objectives of the standards?

23 .

What are the principal benefits of ISO

9000 ?

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1 6 . What is statistical thinking? Why is it important to managers and workers at all levels of an organization

What is statistical thinking? What is it important to managers and workers at all levels of an organization? (15 marks)

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