1 a. ACTIVE b. PASSIVE c. ENGAGED d. SELECTIVE listening means an individual is listening with both his/her eyes and ears to what is being communicated.

2 a. dysfunctional b. functional c. inspirational d. active conflict can clear the communication air between parties and open up a constructive dialogue where individuals can be honest and respectful about their differences.

3 a. functional b. dysfunctional c. inappropriate d. constructive conflict is the kind of conflict that is seen as negative; in other words, differences between the parties are not being worked out.

4. a. resolution b. winning c. mediation d. negotiation can be defined as a discussion between parties to look for common ground and to satisfy the interests of both parties.

pick the right one