Question: 1 . A call center has analyzed the calls received in the last month and found that, on average, 6 4 calls were received per
A call center has analyzed the calls received in the last month and found that, on average, calls were received per hour. Assume that call arrivals follow Poisson distribution and come from an infinite population. Service times follow an exponential distribution with an average of seconds per call served. Assume the queue length can be infinite with FCFS discipline. aWhat is the average number of people in line? bWhat is the average number of people in the system? cWhat is the average amount of time that a person can expect to spend in line? dOn average, how much time will a person spend in the system? eDuring the weekends, the call arrival rate can be expected to increase to over per hour. What effect will this have on the average number of people waiting in line?
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