Question: 1 . A computer user ordered an accounting system from a popular software vendor s Web site. When he received his order, he found that

1. A computer user ordered an accounting system from a popular software vendors Web site. When he received his order, he found that the store had accidentally sent him a very expensive word-processing program as well as the accounting package he had ordered. The invoice listed only the accounting package. The user decided to keep the word-processing program.
a. The customers decision to keep the word-processing program was:

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