$1.$ a$.$ Consider a scenario in a manufacturing plant aiming to significantly improve the quality of its final product. The need for improvement arises from challenges such as inconsistent processes and a general lack of adherence to established quality standards. Within this context, the quality engineering team is noted for its diversity, encompassing a wide range of experience levels and varying degrees of motivation among its members. Apply the principles of Action Centred Leadership and Situational Leadership to the above scenario. Provide an analysis of the situation, identify the appropriate leadership approach, and explain how the leader can use this approach to achieve the desired quality improvement outcomes. $(16$ marks$)$

b$.$ Evaluate the benefits of implementing a Kaizen program in an organisation. Explain how a Kaizen program can help to improve quality, reduce costs, and increase customer satisfaction. Provide examples of how a Kaizen program has been successful in a particular industry. $(10$ marks$)$

c$.$ Compare and contrast different Kaizen tools and techniques, such as $5$S and PDCA, and explain how they can be used to manage quality in an organisation. Identify the benefits and drawbacks of each approach. $(7$ marks$)$