$1.[$a$]$ Describe the evolution of the subject of operation management.

$[$b$]$ describe four organisational approaches to product development,and of these is generally thought to be the best $,$give reasons,

$[$c$]$ Describe a product development system.

$[$d$[$ describe how goods and services are defined by operation management.

$[$e$]$ Apply decision trees to product issues.

$[$f$]$ Define a critical path nd crash a project.

$[2]$

$[$A$]$ Exolain major issues in logistics management and the steps in supplier election and issues and oppprtunities in the supply chain.

$[$b$]$ identify six sourcing strategies.

$[$c$]$ Explain the strategic importantance of the supply chain.

$[$d$]$ Explain the four types of inventory $.$Then identify and explain the types of costs that are involved in an inventory system.

$[$e$]$Give suggestions for reducing inventory and how to implent them.

$3[$a$]$ discuss the importance of maintance and reliability and then propose tactics that you would use to improve maintanance and reliability.

$[$b$]$ Describe the process known as knowleage management.

$[5]$ You are an operation manager for Green Dream Zambia,an NGO that predes excellence in the provision of mental health counselling.In the last two months $,$ you have received complaints from clients about the services you provide.However,the clients have not been forthcoming with information on what exactly the problemi is$.$As a service provider $,$your organazation risks lossing it's funding from donors.Being an operations specialist, explain in detail what process you will engage to assess the process of service deelivery and troubleshoot the problem.