1) a. Explain how physical objects such as a car, or furniture, or the layout of a room, can be used to communicate non-verbally to other people. Give examples to support your answer (5 marks) b. A manager hears that a new employee lied about the reason for an absence from work. The manager wants to find out what the truth is. The manager can choose one of the following communication channels. Send an e-mail to the employee Send a warning letter to the employee Speak to the employee face-to-face Send a memo to the employee i. State which one of these communications channels is likely to be most effective and give three reasons why you have chosen this channel. (4 marks) ii. For each of the three channels, give two reasons why you think it might be less effective(ie give six reasons in total) (6 marks) Total Marks = 15 2) For any three of the barriers to communication listed below, state: What the term means Whether the barrier is more likely to be caused by the sender or the receiver How the barrier can be overcome a) Insufficient adjustment period b) Incomplete information c) Passive listening d) Inappropriate language (5 marks each) 3) a) You have been invited for job interview. Explain five (5) ways in which you will prepare for it (5 marks) b) During the interview itself, the way in which you speak can have both positive and negative effects on the interviewers. Explain five ways in which you can positively influence an interviewing panel by the way you speak (5 marks) c) Identify five steps that the sender of an oral message can take when delivering message face-to face in order to eliminate potential barriers in communication ( 5 marks)