Question: 1. A good or a product _______. A. Cannot be stored and can be taken by the paying customer. B. Has a shelf life C.

1. A good or a product _______.

A.

Cannot be stored and can be taken by the paying customer.

B.

Has a shelf life

C.

Has a weight and takes up volume.

D.

B & C.

2. Solving an operations issue requires an analyst to develop a good problem statement. A good problem statement has:

A.

A single question highlighting the operational concern to be solved.

B.

Is supported by measurable symptoms.

C.

Is a discrete topic easily understood, easily measured and clear to the operations staff.

D.

All the above.

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