1. A _________ is one that has multiple layers with significant vertical differentiation. a. Flat organizational structure b. Decentralized organizational structure c. Tall organizational structure d. Simple organizational structure 2. At the XYZ Corporation, the HRD provides training to help line managers understand how to avoid inadvertently acting in a way that is prohibited when dealing with employees. This training covers the _______________ responsibilities of line management. a. Training and Development b. Conflict resolution c. Leadership and motivation d. Performance management 3. When explaining employee motivation through Herzbergs two-factor theory all the following represent motivational factors except: a. Wages b. Achievement c.Recognition d. Responsibility e. Advancement 4. Motivation that is driven by rewards and punishment is called a. Instrumental factors b. Intrinsic factors c. Extrinsic factors d. Egoistic factors 5. A company holds to gospel of rigorously hiring nice people as well as training from within and paying the right people well to reinforce performance. These policies are more consistent within: a. Internal theories of motivation b. Herzbergs two factor theory c. Theory Y assumptions d. External theories of motivation