Question: 1. A list of current performance issues in program or agency. Specifically identify those relating to effectiveness and goal attainment, efficiency in operations, equity in

1. A list of current performance issues in program or agency. Specifically identify those relating to effectiveness and goal attainment, efficiency in operations, equity in services, and accountability. Consider how the list or priorities might change when viewing them from the perspective of program clients or citizens.

2. "Managers need not reinvent the wheel, but need to be creative in adapting existing efforts to their organization." Explain.

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