1. A prestigious award recognizing an organization for having a successful TQM program is known as the:

	a.	Department of Commerce Quality Award.
	b.	Malcolm Forbes National Quality Award.
	c.	Malcolm Baldrige National Quality Award.
	d.	Seven Sigma Total Quality Award.

2. In their published studies, Campion and McClelland concluded that job enlargement has:

	a.	the greatest positive effect on employee satisfaction but little or no effect on customer service or the alleviation of mental overload.
	b.	the greatest positive effect on customer service but little or no effect on employee satisfaction or the alleviation of mental overload.
	c.	positive effects on employee satisfaction and alleviating mental overload but little or no effect on customer service.
	d.	the greatest positive effect on employee satisfaction and customer service but less effect on alleviating mental overload.

3. Group effectiveness depends on all of the following EXCEPT:

	a.	the degree to which members of the group like one another.
	b.	the degree to which a groups productive output meets the standards of quantity, quality, and timeliness of the people who receive, review, or use the output.
	c.	the degree to which the process of carrying out the work enhances the capability of members to work together interdependently in the future.
	d.	the degree to which the group experience contributes to the growth and personal well-being of team members.

4. Which of the following is NOT a common characteristic of an effective self-managed team?

	a.	Team members are told what to do by their supervisor.
	b.	Team members have the skills to perform several tasks.
	c.	The team receives feedback on performance.
	d.	Members have discretion over work assignments, schedules, and other work issues.

5. Team building programs:

	a.	are used to improve a work group's problem-solving ability and effectiveness.
	b.	are up to management alone to implement.
	c.	have always been found to be legal by the U.S. Supreme Court.
	d.	always require a new union contract.