1. A strategy map a. strategizes about the organization's competitors b. documents the performance results of an organizatio c. links the cause-and-effect relationships in the proposed strategy, creating a testable strategy d. maps the organization's strategies over time, 2. Th e degree of operating leverage (DOL) at any given sales volume. X, is useful as a. A measure of risk that can be used in d. A way to estimate fixed costs for an conjunction with a CVP model. b. An alternative measure of the upcoming period e. An easy way to perform a Monte Carlo breakeven volume A measure of targeted profit, expressed on a pre-tax basis c. Simulation (MCS) analysis s pr oduct using large amounts of direct labor. Firm Y has replaced direct labor with investment in machinery. Projected sales for botn firmis a 15% less than in the prior year. Which statement regarding projected profits is true? a. Firm Y will lose more profit than Firm x. c. Firm X and Firm Y will lose the same amount of profit Neither Firm X nor Firm Y will lose profit. d. Firm X will lose more profit than Firm 4. Increasing customer value occurs whern a. the customer receives more benefits. b. customer costs are reduced c the customer perceives a greater gap between benefits and sacrifice. d. none of these 5. Effective use of the CVP (cost-volume-profit) model requires an understanding of all of the following concepts. except: a. Contribution margin per unit b. Total cost of goods sold (CGS) Contribution margin ratio Variable versus fixed cost behavior patterns d. e. From the customer perspective, which of the following might be an appropriate measure for improving product quality? a. number of patents pending b. cost per customer c percentage of returns d. customer profitability c. Contribution income statement 6