Question: 1. A user request to change a report layout to adjust font size versus a request to reorganize a database to improve the degraded performance

1. A user request to change a report layout to adjust font size versus a request to reorganize a database to improve the degraded performance :

a. Requires the change management team to prioritize the above requests

b. Requires the change management team to process the above requests in sequence

c. None of the above

2. A request to deploy a new LAN switch to replace an unexpected dead LAN switch at an administrative building complex is:

a. Standard change

b. Emergency change

c. Normal change

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