1 a using example from the organisation chart of the staff at PDL, explain how PDL could use delegation.

b PDL is considering promoting an employee from within the factory to the position of production manager. explain a benefit to PDL of using this method of recruitment.

Q3.1 Item C Park Designs Ltd (PDL) Park Designs Ltd (PDL) is a family business that makes high quality wooden furniture to order. The Park family owns all the shares. As part of its commitment to training, PDL run an annual team building day for all 72 employees which is good for staff motivation. The factory is closed for the day and the staff go off-site for the day. Group challenges are run which help develop team skills and improve communication. "I loved the team building day, we had great fun and it was better than being at work for the day. However I am not sure how useful it was to my job in the admin department?" Sue, Admin department. The production manager will retire soon. Like him, many of the production staff have worked at PDL for many years. They enjoy their work and most stay until they retire. Consequently, there are several possible candidates to take over as production manager, but none have management experience. Customer reviews say that the furniture is made to a very high standard, however, they also suggest that the administration staff do not always deliver a good service. Complaints show that order processing is not always accurate. Recently, some customers have asked about the negative reviews when enquiring about possible purchases. Figure 2: Organisation chart Mr Jones, General Manager Kerry, Head of HR Department Pete, Head of Finance Department Harry, Head of Administration Department Asit, Sue Tanya HR Assistant HR Assistant Finance Assistant Sally, Finance Assistant Jamie, Admin Assistant Adran Assistant