1. According to your text, the audience has several expectations of a speaker. These expectations include all of the following except: A. Honesty B. Judgmentalism C. Respect D. Reciprocity E. All of the above are expectations for a speaker.

2. Why is it important to know the audience to whom you are writing or speaking? A. To avoid ethnocentrism. B. To see if they understand your words, examples, or points. C. To determine if your intrapersonal communication was effective in the preparation of your speech or written document. D. To understand the viewpoint of each person in the audience. E. All of the above are reasons to know your audience.

3.All of the following are true about using email for business communication except: A. Email can be used synchronously or asynchronously. B. Although emails can be used informally, remember to convey professionalism, quality writing, and respect when communicating at work. C. Use a clear subject line in every email so the recipient understands the essence of the message. D. Reply promptly to emails, and be careful to use "Reply All" sparingly. E. If sending more than one attachment to a recipient, use separate emails for each attachment.

4. ___________ are often written to recipients outside of an organization, have a format that includes an introduction, body, and conclusion, and are typically printed out on paper. A. Memos B. Proposals C. Letters D. Resumes E. Reports

5. Carl, a British citizen, greets his friend Sara at the airport in London. He tells Sara to put her luggage in the boot. Sara looks at Carl with a quizzical expression and asks, "What is a boot?" This miscommunication between Carl and Sara can be best explained through which principle of language? A. Language is made up of many clichs that differ between countries. B. Environment is the primary way that messages are expressed verbally. C. Choosing the correct paradigm will help to solve miscommunication. D. Meanings of words are found in people, not in the words. E. Denotation is the only way to accurately communicate across cultures.