1	Activities	Activity Cost
2	Billing error correction	$36,000.00
3	Cable signal testing	91,800.00
4	Reinstalling service (installed incorrectly the first time)	28,000.00
5	Repairing satellite equipment	37,800.00
6	Repairing underground cable connections to the customer	17,000.00
7	Replacing old technology cable with higher quality cable	169,000.00
8	Replacing old technology signal switches with higher quality switches	126,000.00
9	Responding to customer home repair requests	27,000.00
10	Training employees	7,400.00
11	Total	$540,000.00

d. Interpret the information in (b) and (c).

What percentage of total costs of quality are considered to be value-added? %

b. Prepare a cost of quality report. Assume that sales are $2,200, 000. Round percentages to one decimal place. Refer to the Amount Descriptions list provided for the exact wording of the answer choices for text entries. Score: 24/79 Three Rivers Inc. Cost of Quality Report Percent of Total Percent of Total Quality Cost Classification Quality Cost 1 Quality Cost Sales 2 Prevention 3 Appraisal 4 Internal failure 5 External failure Total c. Prepare a value-addedon-value-added analysis. Refer to the Amount Descriptions list provided for the exact wording of the answer choices for text entries. Score: 12/36 Three Rivers Inc. Value-Added/Non-Value-Added Activity Analysis Category Amount Percent 1 2 Value-added 3 Non-value-added Total 4