1.

Activities that involve preparing an employee for future responsibilities are described as

Select one:

a.

orientation

b.

development

c.

training

d.

vocational

2.

Anthony, vice-president of human resources, wants to decrease turnover for counter workers at a fast food chain. He examined work application forms over the last five years and discovered the following information: 80% of employees who stayed less than 90 days had no prior work experience; 80% of employees who stayed longer than 1 year held more than 2 previous jobs; 50% of employees who stayed less than 90 days held less than a high school degree; 50% of employees who stayed more than a year held a high school degree; 40% of employees who indicated only weekend work schedules left within 90 days; 45% of workers who indicated no weekend work schedules left within 90 days. What should he do?

a.

Weight educational level more heavily than prior job experience.

b.

Lower work experience requirements for the job

c.

Weight prior job experience more heavily than educational level

d.

Raise work experience requirements for the job

3.

Behavioural interviews are based on the assumption that:

Select one:

a.

Interviewing as a selection technique has serious shortcomings

b.

The best predictor of future performance is past performance

c.

An unstructured interview is a better indicator of future performance.

d.

Peoples' behaviour in interviews follows predictable patterns

4.

The number of workforce separations during the month divided by the total number of employees at mid-month, expressed as a percentage, is a measure of the

Select one:

a.

Separation rate

b.

Absenteeism rate

c.

Avoidable turnover rate

d.

Resignation rate

5.

Specification of the content of a job, the material and equipment required to do the job, and the relation of the job to other jobs is:

Select one:

a.

job ranking

b.

job design

c.

job specialisation

d.

job description