Question: 1 . Aircraft turnaround time between flights 2 . Average age of aircraft in fleet 3 . Average trip length ( in miles ) 4

1. Aircraft turnaround time between flights 2. Average age of aircraft in fleet 3. Average trip length (in miles)4. Average wait time when calling reservations center 5. Cost per meal served 6. Earnings per share 7. Employee satisfaction scores 8. Employee training programs 9. Employee turnover 10. Enhancements to product line (new class of service )11. Load factors 12. Market share 13. Net income 14. New unique features of frequent-flier club 15. Number of aircraft in fleet 16. Number of bags lost 17. Number of cities or new cities served 18. Number of passenger complaints 19. Operating expenses per seat mile 20. Passenger revenue per seat mile 21. Percentage of on-time arrivals

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