1. All problems require solutions (2 points)

a. To develop a solution what do you need to know/establish?

b. What should you avoid?

2. What are the four general steps to be followed for effective problem solving. Briefly explain each step (4 points)

3. Kindly explain the stop it approach to problem solving (1 point)

4. Name and briefly explain 4 critical thinking techniques you can use to generate alternative solutions when generating a solution (2 points)

5. Describe a simple problem (1 point)

6. Name and briefly explain 4 tools you can use to understand/breakdown complex problems (2 points)

7. What should be your philosophical approach to problem solving? (1 point)

8. How do you evaluate the results of a solution implemented to solve a problem and what do you use? (1 point)

9. Describe 3 reasons that can cause a solution implemented not achieve the desired results? (3 point)

10. What is the Kaizen philosophy? (1 point)

11. Why is continuous improvement included in the problem-solving cycle? (1 point)

12. What does critical thinking involve? (1 point)

13. Explain both and contrast creative and analytical thinking (2 points)

14. What is the world view perspective? (1 point) 15. What is a system and what is it composed of? (1 point)

16. Describe system thinking (1 point)

17. Contrast traditional thinking and system thinking (2 points)

18. What are the benefits of using system thinking? (1 point)

19. Describe holism? (1 point)