1. an example of a flowchart of the Alaska airlines about the process of a passenger's bag follows from kiosk to destination carousel. Include the exception process for the TSA opening of selected bags.

2. What other processes can an airline examine? Why is each important?

3. How does the kiosk alter the check-in process?

4. What metrics (quantifiable measures) are needed to track baggage?

5. What is the role of scanners in the baggage process?