1. An important difference between goods and services is:

		none of these
		Only Services are produced according to customer needs.
		Services are tangible
		Only Goods are produced using materials and equipment.
		all of these
		Goods are tangible

2. Impacts to operations management include:

		the manufacture of weapons and global supply chains
		The Steamboat
		Global Supply Chains
		the manufacture of weapons, global supply chains, and e-commerce
		e-commerce
		none of these
		Manufacture of Weapons