1) An individual difference, such as _______________, is a potential stress moderator.

A: social support mechanisms

B: personality

C: age

D: All of the choices are correct.

2) In the context of teams, the acronym SMT refers to ____ teams.

A: serial-methods

B: single member

C: self-managed

D: selective membership

3) Total quality management (TQM) refers to a(n) _ that is dedicated to continuous improvement and the production of high-quality products and services, ultimately resulting in higher levels of customer satisfaction.

A: Organizational culture

B: Job philosophy

C: Job design

D: Organized ethos