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Your understanding of the stages of the business communication process will be reviewed in this exercise.

The problem$-$solving research divides problems into two types: well defined and ill defined. Except in the most routine situations, business communication addresses ill$-$defined problems. This means that one must use analysis, judgment, and creativity when preparing an act of communication in order for it to have a strong chance of achieving its goals.

While it is tempting to launch into communicating as soon as one senses the need for communication, careful problem solving yields better results. Your book's model of the business communication process thus incorporates important stages of the problem$-$solving process into its eight$-$stage communication process.

The business communication process takes place within several contexts. Successful business communicators consider all relevant contexts when constructing the optimum solution to a communication problem.

Instructions: Read the brief communication scenarios below and then match the scenario to the business communication process that it best illustrates.