Question: 1) average number of repeat visits in a spa unit is a __________ measure of a balanced scorecard. 2)which of the following is an internal-business-process

1) average number of repeat visits in a spa unit is a __________ measure of a balanced scorecard.

2)which of the following is an internal-business-process measure to study the output during bottleneck situations? carrying cost of inventories

manufacturing cycle efficiency for key processes

number of employees trained to manage bottlenecks

customer-response time

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