1) Basic edits to the schedule, such as shift swaps, can be completed from the and all other schedule edits should be done from the O Wall schedule and the over and shorts graph Schedule screen and wall schedule O chedule screen and Dynamic Line Schedule (DLS) Dynamic Line Schedule (DLS) and Schedule screen 2)Which of the following lists contains all of the key concepts needed to understand mySchedule? Generated Schedules, Requests, Rotations, Availability, and Colleague Work Hour Preferences Store Set-up, Colleague Information, Templates, Editing the Schedule, Finalizing the Schedule, and Optimization Edited Templates, Pharmacist Coverage Moved Shifts, Schedule Adjustments, and Optimization OVerify Store Basic Details, Front Store Events, Pharmacy Events, Verify Business Hours, and Weekly Activities 3)All of the following are accurate in regards to template schedules EXCEPT: O Multiple templates can be created for a store. Once the schedule is generated from the template, it is locked in and colleague shifts are unable to be edited or adjusted. A template will not be applied to a particular vweek unless it is mapped. OA colleague's availability needs to be greater than or equal to the template shift. 4) What is the first step a colleague should take when resolving employee discord? O Evaluate the issue based on what you already know about the issue O Ignore the issue and let it pass Meet with the colleagues privately to discuss your observations Create a documented plan of action 5)The seventh and final step of the Problem Solving and Decision Making process is Evaluate the solution O Select the solution Generating alternatives Implement the solution 6)An unknown customer wants to return a small appliance, a fragrance, Nicorette and Diabetic test strips. Which of the following is not recommended as a course of action? O Go ahead and issue the refund Obtain the customer's name and phone number Contact the store's DL/DAPL Respond to the request according to CVS refund guidelines 7)Which action is not included in the sales building model help to drive sales in the cosmetics department? OConvey price and value to the store through proper signing OUse the Category Summary Report to determine the top categories Plan how you'll handle the leftover product Choose items that have enough overstock in the store to build an endcap display