Question: 1. Briefly explain customer contact. Identify activities with high and low customer contacts in the following business operations: a) Banks b) Clothing boutique c) Restaurants

1. Briefly explain customer contact. Identify activities with high and low customer contacts in

the following business operations:

a) Banks

b) Clothing boutique

c) Restaurants

d) Government offices

e) Private Schools/Universities

2. Define a service guarantee and provide an actual published case relating to service guarantee

from a service upset. (35points)

a) What is the product/service involved?

b) What was the applicable law identified?

c) How was it resolved?

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